frequently asked questions
What time will delivery be made for my event?
We strive to complete the catering setup before your event begins. In view of potential unforeseen circumstances, we include a delivery buffer of 1 hour before the scheduled event time and up to 30 minutes after the event start time. This buffer helps mitigate any unexpected delays and ensures a seamless service experience.
How long can the food be left out on the buffet table?
The advisable consume-by time is 2 hours from the time the setup is completed.
What time will your team teardown after my event?
You can select your desired teardown time when ordering. The actual teardown time may vary slightly depending on the day’s logistics schedule.
Are tables provided for catering?
Your own tables are required for catering. Table rental services are available in the catering menu under the Add-on Rental and Services section. Table cloths are provided for rented tables.
Are table cloths provided?
The Plattering Co. team will assess if table cloths are required based on the photo of your table uploaded upon order placement. Otherwise, tablecloths will be provided only upon request.
Are cutleries provided?
Yes, biodegradable plates, forks, spoons, and serviettes are provided. Glass dining ware is available for rental.
Are trash bins provided?
Trash bins are not provided. However, our team is able to provide trash bags.
Are food containers provided to keep leftovers?
Food containers are not provided as it is not advisable to keep leftovers for food safety purposes.
Will you clear the event space after my event?
Our team will clear the items off the buffet table. However, clearing of other areas such as dining tables and counters and clearing of trash will not be managed by our team.
Can we keep the equipment used at the catering setup after our event?
Our logistics team will collect any boards, crates, vases and flowers, and other equipment used at the setup. Any missing or damaged equipment will be chargeable based on the value of the item we assess.
Is The Plattering Co. halal certified?
We are not Halal certified. However, we offer Halal catering options through our Halal-certified brand, CaterWow. You may explore their offerings here: https://caterwow.sg/.
What is the lead time required for ordering?
Orders placed online must be made at least 3 working days before the event date and are subject to slot availability. For manually processed buffet catering orders, bookings must be made at least 4 days in advance. For such orders, please contact us at hello@theplatteringco.com
What is your cancellation & postponement policy?
Please refer to the fee below for details on our cancellation and postponement charges.
• The cut-off time for a working day is 5:00 PM. Requests received after 5:00 PM will be considered as submitted the next working day.
• Cancellation and postponement fees are calculated based on the invoice amount.
• Kindly email hello@theplatteringco.com at least 5 working days before the event date.
For cancellation:
• 5 or more working days’ notice: 25% cancellation fee applies + $50 admin fee.
• 2–4 working days’ notice: 50% cancellation fee + $50 admin fee.
• 2 working days’ notice: 90% cancellation fee + $50 admin fee.
• Less than 1 working day’s notice: 100% cancellation fee + $50 admin fee.
For postponement:
• 5 or more working days’ notice: 5% postponement fee applies + $50 admin fee.
• 2–4 working days’ notice: 30% postponement fee + $50 admin fee.
• Less than 2 working days’ notice: Postponement not permitted.
Festive Season Policy
• Orders scheduled for delivery within 7 days before or after Christmas or CNY are not eligible for cancellation or postponement once confirmed.
How do I place an order for more than 100pax?
Please email us at hello@theplatteringco.com with your selected menu items and event details and our team will revert with a quotation via email.
How do I place an order?
You may place an order on our e-store at www.delivery.theplatteringco.com. All prices reflected are in Singapore dollars and exclude 9% GST which will be calculated upon checkout.
What are your delivery hours, and is there an early morning surcharge?
We deliver daily from 6:00 AM to 7:00 PM.
For delivery time slots between 6:00 AM and 9:30 AM, an early morning surcharge of $30 will apply.
What are your delivery charges?
A delivery fee of $50 per location applies. Enjoy complimentary delivery with a minimum spend of $380 (excl. GST) in a single receipt.
• $30 early morning surcharge for delivery time slots between 6:00 AM and 9:30 AM.
• Delivery Surcharge of additional $10 will be imposed on postal codes starting with 01, 04, 05, 06, 07, 08; (Robinson), 03, 17 (Marina Square); 22, 23, 24 (Orchard Road); 18, 19 (Bras Basah), & 09 (Telok Blangah).
• Delivery Surcharge of additional $20 will be imposed on postal codes starting with 62, 63 (Tuas & Jurong Island).
• Delivery Surcharge of additional $40 will be imposed on postal codes starting with 09 (Sentosa & Southern Islands).
Where can I collect my order?
We are located at the following address:
3015 Bedok North Street 5,
#04-03, Shimei East Kitchen
Singapore 486350
Please take passanger lift lobby 2.
How can I contact you if I have an enquiry, an urgent order or a special request?
The best way would be to drop us an email at hello@theplatteringco.com. Alternatively, you could give us a call at +65 8339 9941.
How many days in advance do I need to place an order?
We require a 48-hour lead time for all orders. However, If you have an urgent order, please drop us an email at hello@theplatteringco.com.
What is your cancellation & postponement policy?
Please refer to the fee below for details on our cancellation and postponement charges.
• The cut-off time for a working day is 5:00 PM. Requests received after 5:00 PM will be considered as submitted the next working day.
• Cancellation and postponement fees are calculated based on the invoice amount.
• Kindly email hello@theplatteringco.com at least 5 working days before the event date.
For cancellation:
• 5 or more working days’ notice: 25% cancellation fee applies + $50 admin fee.
• 2–4 working days’ notice: 50% cancellation fee + $50 admin fee.
• 2 working days’ notice: 90% cancellation fee + $50 admin fee.
• Less than 1 working day’s notice: 100% cancellation fee + $50 admin fee.
For postponement:
• 5 or more working days’ notice: 5% postponement fee applies + $50 admin fee.
• 2–4 working days’ notice: 30% postponement fee + $50 admin fee.
• Less than 2 working days’ notice: Postponement not permitted.
Festive Season Policy
• Orders scheduled for delivery within 7 days before or after Christmas or CNY are not eligible for cancellation or postponement once confirmed.
Do you provide cutlery?
Yes, we do provide disposable eco-friendly cutlery and napkins unless otherwise specified.
Are you halal certified?
We are not Halal certified. However, we offer Halal catering options through our Halal-certified brand, CaterWow. You may explore their offerings here: https://caterwow.sg/
Do you have vegan cheese selections?
For vegan cheese requests, kindly contact us at least 2 weeks before your desired delivery or collection date.
Things to note
• Delivery fees are $50/location. Surcharges apply for selected areas and festive periods.
• In view of potential unforeseen circumstances, the actual delivery time will include a buffer of 1 hour before the scheduled delivery time and up to 30 minutes after. This buffer allows for unexpected delays and ensures a smooth service experience.
• Orders must be placed 48 hrs before desired delivery date.
• Menu items are subject to availability.
• Prices listed are exclusive of GST.
• The Plattering Co is not Halal certified. For bulk corporate bento orders with Halal requirements, Halal bentos will come from our Halal food partner. Please drop us an email at hello@theplatteringco.com with your corporate event details for a quotation.